FREQUENTLY ASKED QUESTIONS
Your Stone Questions,
Honestly Answered.
CATEGORY · 01
Materials & Selection
Granite is 100% natural stone — every slab is unique, handles heat without a pad, and needs resealing once a year. Quartz is engineered (93% natural stone + 7% resin) — uniform patterns, zero maintenance, but don’t set hot pans directly on it. Marble is classic and dramatic but softer — etches from acids like lemon juice or vinegar, best for baking stations and bathrooms rather than heavy-use prep kitchens. Quartzite is natural like granite but visually resembles marble — one of the hardest countertop materials available, minimal maintenance, and increasingly the material of choice for high-end kitchens.
Yes — and we insist on it. Natural stone varies slab to slab, and the photo on a website or the sample in a showroom rarely shows what’s actually going in your home. We meet you at our partner slab yards so you can walk between the racks, pick your exact piece, and approve it with chalk marks before anything gets cut.
They come from the same block, so the color family and veining pattern will be consistent. But natural stone is natural — small variations across a single slab are part of the character, not a flaw. On larger projects that need multiple slabs, we book-match or color-match at the template stage so your finished kitchen reads as one continuous surface.
Every standard profile — eased, beveled, bullnose, half bullnose, ogee, dupont, mitered waterfall, and chiseled. We bring physical samples to your in-home measure so you can feel the difference in person. Edge choice doesn’t affect our pricing on standard profiles.
Quartz dominates new construction and young-family kitchens — maintenance-free, predictable pattern, 20-year manufacturer warranties. Quartzite wins high-end remodels where clients want the look of marble with the durability of granite. Granite remains the workhorse — proven, affordable, and still unmatched for heat resistance.
CATEGORY · 02
Pricing & Quotes
Granite starts around $45/sqft installed. Quartz starts around $55/sqft installed. Exotic quartzites and marbles range $75–$150/sqft installed. These are all-in numbers — slab, fabrication, polished edge, install, sealer, and haul-away of your old tops. No surprise line items at the end.
Because they subcontract fabrication and mark it up twice — once at the retailer, once at the fab shop they hired. We own our own shop, cut our own stone, and install with our own crew. Same slab, same labor standard, different pricing structure. In head-to-head quotes we typically come in 30–50% below Home Depot or Lowe’s.
Slab cost · templating · fabrication · polished edge profile · sink and cooktop cutouts · seam placement planning · one sealer application · delivery · installation · removal and haul-away of your existing countertops. The only common add-ons are decorative backsplashes, waterfall edges, or leathered finishes — all quoted upfront, never billed as surprises.
Yes — 0% interest for qualified buyers over 12–18 months, with longer-term options up to 60 months for larger projects. Quick approval, no dealer fees added back into your pricing. Financing information is included with every written quote.
Yes. Free in-home measure, free consultation, free written quote. You pay nothing until you’ve approved the slab and signed the work order. If you decide we’re not the right fit — no hard feelings, no follow-up spam.
30 days from the date we send it. Stone pricing does fluctuate with quarry and import costs, but we honor what we put in writing for a full month.
CATEGORY · 03
Installation & Process
Most residential kitchens are templated and installed within 7 days of slab selection. Commercial projects vary with scale but typically template on a Monday and install by Friday of the same week. We move this fast because we control our own shop and install crew — no third-party bottlenecks.
Yes — included in every install at no extra fee. We disconnect the sink, break out the old material, and haul it away clean. If you want to salvage the old tops for a garage workbench or outdoor project, let us know in advance and we’ll try to pull them intact.
Not when it’s done right. We disconnect and reconnect plumbing carefully, use proper lifting gear for heavy slabs, and shim and level so no pressure transfers to your cabinet boxes. Every install ends with a walk-through before we leave.
Yes for the initial template (15–45 minutes) and for the final walk-through. During the install itself, you’re welcome to stay or leave — most residential installs run 4–8 hours for a typical kitchen.
We plan seam placement during templating, not on install day. Seams are positioned where they’re least visible — typically over a dishwasher, near a sink, or at a corner where the eye naturally travels. On a standard U-shape or L-shape kitchen, expect one or two seams. Long galley runs may have more depending on slab dimensions.
Yes. We reconnect plumbing before we leave, apply sealer, and the surface is ready for light use the same evening. We do recommend waiting 24 hours before heavy prep work like chopping or rolling dough — gives the caulk and sealant time to fully cure.
CATEGORY · 04
Care & Maintenance
Yes — but less often than most people think. We apply a penetrating sealer on install day. For kitchen counters, plan to reseal once a year. Bathroom vanities hold sealer longer and may only need it every 18–24 months — a good quality marble wax or non-yellowing paste wax applied occasionally helps minimize water spotting. Quartz never needs sealing.
On most kitchens, yes — usually one or two, placed where they’re least visible (over a dishwasher, by a sink, or at a natural corner). Granite brings lasting beauty in a huge variety of colors and edge details, and polished granite is very durable and virtually maintenance-free. Because granite is a natural stone, variations in color are inherent — we recommend every customer personally select their material while visiting the slab yard. Your countertop will have far fewer seams than tile surfaces that require grout lines to keep clean.
On counters: use coasters under glasses (especially anything with alcohol or citrus — these acids etch and dull stone). Never place hot items directly on the surface — use trivets or mats. On floors: dust mop frequently with a clean, dry mop. Place mats at every exterior entrance — sand, dirt, and grit are abrasive and cause the scratches, not foot traffic itself. It usually takes a few steps for shoes to shed debris, so entry mats matter. Non-slip mats or area rugs protect high-traffic zones.
Blot — don’t wipe. Wiping spreads the spill into a larger area and a larger stain. Flush with plain water and mild dish soap, rinse several times, and dry thoroughly with a soft cloth. Repeat as necessary. For day-to-day cleaning: a few drops of neutral cleaner or mild liquid dish soap in warm water, applied with a soft cloth (clean mop on floors). Too much cleaner leaves a film. Rinse thoroughly, change rinse water frequently, and dry with a soft cloth. Never use lemon, citrus products, vinegar, or any acid-based cleaner on marble or limestone. No scouring powders — they contain abrasives that scratch the surface.
Never use vinegar, lemon juice, or other acid-based cleaners on marble, limestone, travertine, or onyx. Avoid bathroom cleaners, grout cleaners, and tub-and-tile cleaners — most contain acid. Skip abrasive dry cleansers and soft cleansers — they scratch polished finishes. Critical safety note: never mix bleach and ammonia. The combination creates a toxic and potentially lethal gas.
Excellent. Quartz countertops are ideally suited for kitchens, vanities, bar tops, and other surfaces throughout the home. They combine natural quartz — one of nature’s hardest materials — with high-quality polymer resin and pigment to produce a surface that’s both durable and luxurious. Zero sealing required, uniform patterns, stain-resistant, and backed by 20+ year manufacturer warranties. The only caveat: don’t set a hot pan directly on quartz — the resin binder can discolor at stovetop temperatures. Use a trivet.
You can on granite or quartzite (they won’t scratch from a knife), but your knife will go dull fast. Always use a cutting board — it’s easier on your blades and keeps crumbs and juices contained.
Yes. Small chips in granite or quartzite can be filled with color-matched epoxy and polished nearly invisible. Quartz chips are trickier and usually require replacement of the affected section. If damage happens post-install and it falls under our lifetime warranty, we come out and fix it — no charge, no arguing.
CATEGORY · 05
Warranty & Service
Every seam we cut, every edge we polish, and every installation we perform — covered for the life of the countertop in your home. If a seam opens, an edge chips from normal use, or an install fails, we come out and make it right at no cost. The stone itself is also covered against manufacturing defects under the slab supplier’s warranty (typically 10–20 years for quartz, lifetime for natural stone).
Yes — fully licensed, fully bonded, fully insured. We carry general liability and workers’ comp on every person who sets foot on your property. Certificates of insurance are available on request before work begins.
Yes. We maintain a project portfolio on our website and a client reference list we share during your in-home measure. Roughly 70% of our work comes from referrals — our best proof is the neighbors, friends, and coworkers of people we’ve already installed for.
Absolutely. Restaurants, offices, hospitality, multi-family, retail, tenant improvement. Commercial pricing, commercial-grade materials, and scheduling that respects your critical path. Request a quote and mention the project type.
Submit the estimate form or give us a call and we’ll confirm coverage the same day. For large commercial projects we’ll travel further than our standard residential service area. If we can’t serve you directly, we’ll refer you to a fabricator we personally trust.
Yes — we run a dedicated trade program with priority scheduling, volume pricing, and direct line access to fabrication. If you’re a general contractor, interior designer, architect, or kitchen/bath dealer, ask about our trade terms on your first quote.
Still Have Questions?
The best answers come from a real conversation about your actual project. Request a free estimate or call us directly — either way, a human responds within hours, not days.
